Refund & Cancellation Policy

1. Principles of Fair & Transparent Engagement

At Leansta (“Build Better. Grow Smarter”), our consultancy engagements are built on mutual trust, defined deliverables, and transparent milestones. We strive to provide real business value on every project. Because our services require dedicated hours from senior strategists, developers, and consultants, our cancellation and refund terms reflect the progression of work.

2. Consultation Bookings & Discovery Sessions

Clients may reschedule initial or follow-up consultation calls at no cost up to 4 hours prior to the scheduled meeting time. If a paid advisory session was scheduled and cancelled with at least 24 hours notice, a 100% refund or session credit will be issued. Cancellations with less than 4 hours notice are non-refundable.

3. Milestone-Based Project Deliverables

For scoped projects (including Startup Business Plans, Website Redesign, Manufacturing Feasibility, and Market Research):

• Phase 1 (Discovery & Architecture): If the client chooses to cancel before research synthesis or wireframing begins, 80% of the milestone deposit is refunded (retaining 20% for initial discovery overhead).
• Mid-Project Cancellation: If cancellation occurs after delivery of preliminary research or wireframes, completed and approved milestones are non-refundable. Unbilled subsequent milestones will be cancelled immediately with zero further liability.
• Completed Deliverables: Once final documentation, source code, or audit reports have been formally signed off and delivered, the milestone fees are non-refundable.

4. Monthly Retainers (SEO & Growth Marketing)

Monthly retainer agreements (SEO Management, Meta/Google Ads management, Social Media Retainers) operate on a month-to-month basis unless a multi-month agreement has been signed. Retainer services can be paused or cancelled at any time by providing 14 calendar days written notice before the next billing cycle. Fees paid for the active billing cycle cover ongoing work and are non-refundable.

5. Third-Party Costs & Excluded Charges

Payments made directly to third-party providers — including Google Ads spend, Meta advertising budgets, domain registrars, hosting infrastructure, SMS/WhatsApp API gateways, and paid software subscriptions — are paid directly to those respective companies and are non-refundable by Leansta under any circumstance.

6. Dispute Resolution & Contact

If you have concerns about the quality or progress of your deliverables, please contact your lead consultant or email us at contact@leansta.in. We commit to reviewing the project roadmap within 2 business days and proposing a constructive resolution or milestone adjustment.